Terms and Conditions

Enrolment

Your place in a course is secured upon receipt of details (registration form) and full payment of fees. Due to the small size of our class groups, places in a course are held strictly in order of receipt of above.

If the full fee is not paid by week 4 of the term we reserve the right not to accept the student in the course


Attendance

It is your right and responsibility to attend the number of hours of the course you have enrolled in.

Before the term has started, we may arrange pro-rata invoicing for the coming term due to travel or other planned absences.


Missed Classes

You may make up missed classes by attending another class in that week, for no extra charge. There are no guarantees that the exact class (similar level) will be available. This must be arranged in advance - please contact us by email.

Class catchups in another group are limited to two per Term. Arranging a catchup class counts as one, whether attended or not. If your work prevents you from attending the same session every week, you will need to discuss this in advance.

In the case of a missed private class, the student can attend a group class in that week but catch up private classes are not possible except for medical reasons (medical certificate needs to be emailed to us in the week of absence).


Change of Mind

If you have enrolled in a course and have changed your mind, please refer to the Refunds and Transfers sections below.


Refunds

Refunds are not possible under any circumstances once a course has started. In the case that numbers are insufficient for a course to proceed, and a suitable alternative course is not an option, a full refund will be given by A French Journey.

Refunds are not possible for missed classes, starting a course late or leaving a course before the end of the Term.


Transfers

Transfers to a future Term are not possible once a course has started. If your schedule changes and you are unable to make your classes, we are very flexible within the time span of a Term, and will endeavour to find a way for you to continue.

Transfer to a future Term is possible under the following circumstances only:

  • For medical reasons (upon showing medical certificate)
  • If a course does not proceed. You may opt to transfer to a future Term and in this case a service fee will not be charged.


Withdrawals

No refund will be given if you request to withdraw on or after 12pm midday Friday in the week preceding commencement of Term.


Cancellation of Classes

If a class does not reach the minimum number of students, A French Journey reserves the right to cancel a class at any time, or to offer the class for a shorter number of hours. See Small Classes below for minimum numbers. All efforts will be made to contact students affected in good time to make arrangements. This includes the offer of a free transfer to another course in the same or following Term, or a full refund.


Small Classes

A French Journey classes are small with a maximum of 8. A French Journey?s minimum class size is 4 students. A class of less than 3 will be cancelled, with students given the option to join a different class, transfer the enrolment to a future Term or accept a full refund.


Teachers

All teachers at A French Journey are qualified language instructors. A French Journey is unable to guarantee at any time that a certain teacher will take a course, nor complete a course that has already commenced. Should the latter occur, a suitable replacement will be found.


Public Holidays

No classes will be held on public holidays.